Privacy policy

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Effective date: May 25, 2018
‍At  , Inc., a Delaware corporation(hereinafter, “ ,” “Company,” “us,” or “we”), we respect and protect theprivacy of visitors to our website, www. .com, and the other websites under the .com domain (collectively, the “Sites”),and our customers who use our SaaS product, web design software, tools, andrelated services (together with the Sites, the “Service”). This Global PrivacyPolicy (“Policy”) explains how we collect, use, disclose, and protect visitors’and users’ information as part of the Service. Any discussion of your use ofthe Service in this Policy is meant to include your visits and otherinteractions with the Sites and Services, whether or not you are a user of  ’s SaaS product. If you are a resident of theEuropean Union, European Economic Area, or Switzerland, please read in additionto this Policy our EU & SwissPrivacy Policy for further information about our data collection practicesand your rights.Capitalized terms that are not defined in this Policy have themeaning given them in our Terms ofService. By accessing and using our Service, you signify your acceptance tothe terms of this Privacy Policy. If you do not agree with or you are notcomfortable with any aspect of this Privacy Policy, you should immediatelydiscontinue access or use of our Services.HI THEREWelcome to  's Global Privacy Policy! In these boxes,you'll find our plain-English privacy policy. This part isn’t legally binding —it’s just an aid for understanding the legal language.Protecting your privacyis incredibly important to us. This Global Privacy Policy is here to help youunderstand how we treat any personal information that you share with us whenyou use   and/or visit our various sites.If you live inthe European Union, European Economic Area, or Switzerland, you’ll also want tocheck out our EU & SwissPrivacy Policy too, as it takes precedence for you.As is standard, yourcontinued use of   means you agree with this policy.1. What“Personal Information” meansIn this Policy, “Personal Information” meansinformation or an information set that identifies or could be used to identifyan individual directly or indirectly. Except as described in this Policy,   willnot give, sell, rent, or loan any Personal Information to any thirdparty.Personal Information does not include “Usage Data” which we define asencoded or anonymized information or aggregated data we collect about a groupor category of services, features, or users which does not contain personallyidentifying information. Usage Data helps us understand trends in usage of theService so that we can better consider new features or otherwise tailor theService. In addition to collecting and using Usage Data ourselves, we may shareUsage Data with third parties, including our customers, partners and serviceproviders, for various purposes, including to help us better understand ourcustomers’ needs and improve the Service as well as for advertising andmarketing purposes.BASICALLY...“Personal Information” is information someonecan use to identify you. 2. How we collect, use, and share your PersonalInformation and other informationa. Information you provide to usWhen youregister for the Service, we may ask for Personal Information such as yourname, email address, or credit card or other billing information. You may alsoprovide at your own discretion certain related information like your personalwebsite name, social media websites, a list of your skills, the date youstarted using the Service, and a description of yourself. Additionally, as youemploy the Sites to create websites, the software continuously saves changesmade by you with the server and will document items such as when you areworking and saving changes, when you last opened the Designer, when sites arepublished, or when you perform certain tasks.We may also retain the contents ofany messages you send to us or through the Service, and we may collectinformation you provide in user content that you post or upload to the Service(“User Content”).  may use PersonalInformation provided to operate, improve upon, and personalize the Service, forbilling identification and authentication, to contact and communicate with youabout the Service and your use of the Service, to support use of the Service,to send marketing materials for research purposes, and to generally improve thecontent and functionality of the Service.We may also combine your PersonalInformation with third-party analytics information to build a broader profileof our individual users so that we can serve you better and provide custom,personalized content and information. Additionally, we may use the PersonalInformation we collect for identification and authentication and fraudprevention, to analyze Site usage and improve the Service, for internal marketresearch, troubleshooting problems, to enforce our Terms of Service, and asotherwise set forth in this Policy.Note that we will never email you to ask foryour account information. If you ever receive such an email, please forward itto contact@ .com.For more information about our procedures in this regard, please review our Terms ofService.We use financial information solely as authorized by you inaccordance with the Service. While   does not store your credit card informationand will use commercially reasonable efforts to ensure the security of allcredit card and all other Personal Information, we expressly disclaim anyliability for any unauthorized access to or use of our secure servers and/orany and all personal and/or financial information stored therein, and you agreeto hold   harmless for any damages that may resulttherefrom.b. Information we may receive from and share with third partiesWe maynow or in the future receive Personal Information about you from third parties.For example, if you access our Site or Service through a third-party connectionor log-in or connect an application to  ,that third party you connected with may pass certain information about your useof its service to  . This informationcould include, but is not limited to, the user ID associated with your account,an access token necessary to access that service, any information that you havepermitted the third party to share with us, and any information you have madepublic in connection with that third-party service. You should always review,and if necessary, adjust your privacy settings on third-party websites andservices before linking or connecting them to the Service.  may also share Personal Information with itsthird-party service providers (such as its credit card processors and hostingpartners) to provide the necessary hardware, software, networking, storage, andother service we use to operate the Service and maintain a high-quality user experience.We do not permit our service providers to use the Personal Information we sharefor their marketing purposes.c. Application integrationTo facilitate theexchange of data between third-party SaaS applications, we may need to storecertain information (“App Credentials”) that helps us access these third-partySaaS application accounts on your behalf. We store your App Credentials in anencrypted form.When we access these third-party applications on your behalf,the third-party application provides us with access to certain data. We willuse, store, and disclose this data in accordance with this Policy.You shouldnote that   shall have no liability or responsibility forthe privacy practices or other actions of any third-party applications for whichyou provide us with App Credentials.d. Other information sharingWe may berequired to disclose Personal Information to respond to subpoenas, courtorders, and law enforcement or governmental requests or investigations, or toestablish or exercise our legal rights or defend against legal claims. We mayalso share Personal Information if we believe it is necessary in order toinvestigate, prevent, or take action regarding illegal activities, suspectedfraud, situations involving potential threats to the physical safety of anyperson, violations or our Terms of Service, or as otherwise required by law.Weuse or may use information collected by cookies, log files, device identifiers,and clear GIFs information to:(a) remember information so that you will not haveto re-enter it during your visit or the next time you visit the site(b) providecustom, personalized content and information(c) to provide and monitor theeffectiveness of our Service(d) monitor aggregate metrics such as total numberof visitors, traffic, and demographic patterns(e) diagnose or fix technologyproblems(f) help you efficiently access your information after you sign in(g)to provide advertising to your browser or device, and(h) automatically updatethe   application on your mobile devices.For moreinformation about cookies, please see  ’sCookie Policy.Wemay share Personal Information with any member of the   team,which includes any entity that controls, is controlled by, or under commoncontrol with  .BASICALLY...We ask forcertain information, like your name, email address, and account credentials, touse  . We use this information to run   andother things mentioned in this policy (like logging and analytics). We alsocontinuously save your work to keep it safe.  won't sell or rent your personal informationto a third party.Sometimes we aggregate user data anonymously to understand ourcustomer base better.We may connect with third-party services to improve yourexperience. These features are governed by the respective company's privacypolicy, so review your privacy settings there.We collect some information fromyou automatically using cookies so we know when things go wrong, or to help usunderstand what parts of   need some improvement.Sometimes the law orsubpoenas require us to share information. We may also sometimes need to useinformation to investigate and prevent wrongful actions.3. Links to otherwebsitesThe Service contains links to websites and applications other than theService, including websites and applications operated by affiliates and otherthird parties. This Policy applies only to information collected by theService.  does not endorse and is notresponsible for the practices of third parties or their websites orapplications. We do not determine and are not responsible for the privacypractices or the content of websites or applications operated by third parties.Your browsing and interaction on any third-party website or service, includingthose that have a link on our website, are subject to that third party’s ownrules and policies.We are not responsible for and we do not control any thirdparties that you authorize to access your User Content. If you are using athird-party website or service and you allow such a third-party access to yourUser Content, you do so at your own risk.BASICALLYWe sometimes link tothird-party websites and services. Your use of those sites and services isgoverned by their respective policies, not ours. So be careful out there,folks.4. Public forumsOur Service offers publicly accessible blogs andcommunity forums. If you elect to post something in a public area of ourService, any Personal Information or content that you voluntarily disclose forposting to the Service, becomes available to the public, as controlled by anyapplicable privacy settings. If you remove information that you posted to theService, copies may remain viewable in cached and archived pages of theService, or if other users have copied or saved that information.To requestremoval of your Personal Information from our blog or community forum, contactus at contact@ .com.In some cases, we may not be able to remove all your PersonalInformation.BASICALLY...Our blogs and community forums are accessible to thepublic, so any information provided in these areas, including your personalinformation, may be read, collected, and used by the public. If you needpersonal info removed, you can emails us at contact@ .comand we’ll remove it, if possible.5. Customer testimonials / comments /reviewsFrom time to time, we post customer testimonials on the Sites which maycontain Personal Information. We always obtain the customers’ consent prior toposting their names along with their testimonials.6. Protection of information  is committed to ensuring the security of yourPersonal Information. We use commercially reasonable technological, physical,and administrative security safeguards, such as firewalls and carefullydeveloped security features, to protect the confidentiality and security ofyour Personal Information within the Service and the Sites. When you enterconfidential information (such as login credentials or information submittedfrom within the Service) we encrypt the transmission of that information usingsecure socket layer technology (SSL). These technologies, procedures, and othermeasures are used in an effort to ensure that your data is safe, secure, andonly available to you and to those you authorized to access your data. However,no internet, email, or other electronic transmission is ever fully secure orerror-free, so you should take care in deciding what information you send to usin this way.   is not responsible for the functionality orsecurity measures of any third party.BASICALLY...The security of yourinformation is extremely important to us. We take many steps to ensure yourpersonal information is safe by using commercially reasonable technology andsecurity safeguards. We are not responsible for the security measures of anythird party.7. Hosting and data transferWe are based in the United States, but,unless we expressly agree otherwise (including through our Terms), we may host,transfer, and process data, including Personal Information, in the UnitedStates and in other countries through   and third parties that we use to operate andmanage the Service.  These countries may have data protection laws thatare different from those of your country of residence.   takesappropriate measures to ensure such transfers are in compliance with applicablelaws.If you are located in the European Union (“EU”), European Economic Area(“EEA”) or Switzerland, please see  ’s EU & SwissPrivacy Policy.   is certified under the EU-U.S. and Swiss-U.S.Privacy Shield Frameworks, and complies with applicable laws to provide anadequate level of data protection for your Personal Information. If you residein a country that permits cross-border transfers of Personal Information underEU data transfer mechanisms, please refer to the EU & Swiss Privacy Policyfor more information.BASICALLY...We’re based in the United States, but we mayhost, transfer, or process data in other countries through third parties thatmanage our service. By using our service, you are consenting to this use ofdata in other countries, which may have different privacy laws.  If you’rein the European Union (EU), European Economic Area (EEA) or Switzerland, checkout EU & SwissPrivacy Policy.TL;DR: We’re certified under the EU-U.S. and Swiss-U.S.Privacy Shield Frameworks and provide the required levels of protection foryour personal info.8. ChoiceWe process and store information on behalf of ourcustomers. You may decline to submit any Personal Information through theService, in which case we may not be able to provide certain services to you.Please refer to your mobile device or browser’s technical information forinstructions on how to delete and disable cookies, and other tracking /recording tools. Note that disabling cookies on your mobile device or browsermay prevent us or our business partners from tracking your browser’s activitiesin relation to the Service. However, doing so may disable many of the featuresavailable through the Service. If you are a   customer and would like to opt out of gettingmarketing communications from  , pleasego to https:// .com/dashboard/unsubscribe.You may also opt-out individually for third-party vendors on their websites,but limitations on data sharing may make it difficult or impossible to providethe Service after an opt-out.BASICALLY...You can decline to give us certainpersonal information, though that may impact some of our services (more on thatin our Cookie Policy).You can also opt out ofreceiving marketing information from  .9. Correcting and updating yourinformationCustomer may update, delete, or change your Personal Information youhave provided   by logging in tothe Service and providing such additional information or deleting suchinformation where applicable. If you are not our customer and would like togain access to, or request deletion of, information we have collected, pleasecontact us at contact@ .com.We will use commercially reasonable efforts to respond to such queries within areasonable time.   has no direct relationship with theindividuals or companies (“End Users”) with whom you may interact using theService. Any such End Users seeking access to, or who would like to correct,amend, or delete data which may be stored in the Service should direct theirquery to the applicable   customer acting as the data controller forsuch information.BASICALLY...You can always access and manage your personalinformation through your   account, or by emailing us at contact@ .com.10.Data retention  will retain PersonalInformation we process on behalf of our customers or collect directly from ourcustomers for as long as needed to provide Service to our customers, subject toour compliance with this Policy, or as required or permitted under theapplicable law. We may further retain and use this Personal Information asnecessary to comply with our legal obligations; maintain accurate accounting,financial, and other operational records; resolve disputes; and enforce ouragreements. We have established internal policies for the deletion of data fromcustomer accounts following termination of a customer’s subscription to theService.BASICALLY...We keep your personal information until we no longer needit to provide you with the service. We may also keep your personal informationif required by law or to keep our internal records accurate. Once you terminateyour account, we’ll delete your personal information, unless we're required bylaw to retain it.11. Children's Personal Information  does not knowingly collect any PersonalInformation from children under the age of 13. If you are under the age of 13, please do not submit any PersonalInformation through our Service. We encourage parents and legalguardians to monitor their children’s internet usage and to help enforce ourPolicy by instructing their children never to provide Personal Information onour Service without their permission. If you have reason to believe that achild under the age of 13 has provided Personal Information to   throughour Service, please contact us, and we will use commercially reasonable effortsto delete that information from our databases.BASICALLY...You must be at least13 years old to use  .12. Your Californiaprivacy rightsUnder California Civil Code Sections 1798.83–1798.84, Californiaresidents are entitled to ask us for a notice identifying the categories ofPersonal Information which we share with our affiliates and/or third partiesfor marketing purposes, and providing contact information for such affiliatesand/or third parties.If you are a California resident and would like a copy ofthis notice, please submit a written request to: privacy@ .comor  Inc., 398 11th Street, 2nd Floor, SanFrancisco, CA 94103.BASICALLY...If you're a resident of California, you can askus to send you a list of the types of personal information we share with ouraffiliates and third parties for marketing purposes.13. Changes to the PrivacyPolicyWe may, in our sole discretion, modify or update this Policy from time totime. If we make any material changes to this Policy, we will endeavor tonotify you by email or by posting a prominent notice on the Sites prior to thechange becoming effective. We encourage you to periodically review this pagefor the latest information on our privacy practices. Your continued use of theService constitutes your acceptance to such changes to this Policy. If you donot accept the terms of this Policy, you should immediately discontinue use ofthe Service.BASICALLY...We may change our privacy policy from time to time. Ifwe make any major changes, we’ll let you know by email or by a prominent noticeon our site(s). As mentioned above, your continued use of the service means youagree to be bound by this privacy policy, so be sure to check itoccasionally.14. Business transactions  may assign or transfer this Policy, and youruser account and related Personal Information, to any person or entity thatacquires all or substantially all of the business, stock or assets of, or ismerged with  . We may also transfer orassign such information in the course of corporate divestitures, mergers,acquisitions, bankruptcies, dissolutions, or similar transactions orproceedings, provided that the recipient of such information will continue tobe bound by the terms of this Privacy Policy.BASICALLY...If we’re acquired,dissolve, or go bankrupt, we may assign or transfer this privacy policy andyour account and related information to the acquiring entity, if any. But wehave no plans to do any of that.15. Contact usIf you have questions regardingthis Policy or about the privacy practices of  , please contact us by email at privacy@ .com,or at:  , Inc.398 11th Street, 2nd Floor
San Francisco, CA 94103